Dominate in Business Quotes
Business rewards the man who masters the fundamentals and never coasts on them. Doing the basics better, longer, builds a lead competitors cannot close. This Freedom path holds history's fiercest quotes on winning in business. Scroll through and put them to work.
Choose a Pillar of Greatness
Pick a Type of Insight
“Forget about your competitors, just focus on your customers.”
“The customer's perception is your reality.”
“The most important thing in business is to understand what people want.”
“Everything is worth what its purchaser will pay for it.”
“No matter how many customers you have, each is an individual. The day you start thinking of them as this amorphous collection and stop thinking of them as people is the day you start going out of business.”
“We don't make money when we sell things. We make money when we help customers make purchase decisions.”
“Wonder what your customer really wants? Ask. Don't tell.”
“The companies that I really admire the most are the ones that have a deep visceral understanding of why people use their service, and they figure out ways of making money that are completely consistent with how people are feeling and what they are doing at the time.”
“Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.”
“Satisfied customers are the best source of advertisement.”
“Your customers are responsible for your company's reason for existing.”
“The goal as a company is to have customer service that is not just the best but legendary.”
“Customer service should not be a department; it should be the entire company.”
“The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.”
“If customers love you, the press will love you. If customers hate you, the press will hate you.”
“Whoever is closest to the customer wins.”
“Protocol and structure matter, but empathy defines how customers remember you.”
“You need to earn and maintain that customer's trust every day, every transaction. The only way you can do that is by measuring everything.”
“Success is not delivering a feature; success is learning how to solve the customer's problem.”
“Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value.”
“In a crowded marketplace, fitting in is a failure. In a busy marketplace, not standing out is the same as being invisible.”
“If you are not embarrassed by the first version of your product, you've launched too late.”
“It's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them.”
“Our plan is to lead the public with new products rather than ask them what kind of products they want. The public does not know what is possible, but we do.”
“It's not the customers' job to know what they want.”
“If you don't cannibalize yourself, someone else will.”
“This process of Creative Destruction is the essential fact about capitalism.”
“You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”
“The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.”
“Money was never a big motivation for me, except as a way to keep score. The real excitement is playing the game”
“Being the richest man in the cemetery doesn't matter to me. Going to bed at night saying we've done something wonderful, that's what matters”
“Money is not a goal. The goal is to make companies grow, develop, be competitive”
“Your first sale is your best sale.”
“Take care of your relationships and the sales and money will take care of itself.”
“The quickest way to grow the sales of your business is to grow your people.”
“Quality means doing it right when no one is looking.”
“The real value of a company is in its relationships.”
“Better understated than overstated. Let people be surprised that it was more than you promised and easier than you said.”
“Over-deliver every time.”
“Create value before you capture value.”
“Quality is everyone's responsibility.”
“Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.”
“Competition becomes irrelevant when you have a superior product that stands out.”
“Markets that don’t exist don’t care how smart you are.”
“You’re almost always better off making your business better than your pitch better.”
“When you’re dealing with machines or anything that you build, it either works or it doesn’t, no matter how good of a salesman you are.”
“One of the best ways to detect the x factor is to watch what customers do about your idea or product, not what they say.”
“Very few startups die from competition, most die because they themselves fail to make something users love.”
“It’s better to have a few users love your product than for a lot of users to sort of like it.”
“All companies that grow really big do so in only one way: people recommend the product or service to other people.”
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